Jewelry repair software
Repair jobs that stay connected to the sale that started them
An envelope in a drawer and a note in a spreadsheet is not a repair system. PIRO Retail tracks every job from counter intake to pickup - with the customer, the item, the technician, the status, the materials and the balance all in one place.
The problem
Service work is where most jewelry systems stop
Most point-of-sale software can ring up a repair. Very few can tell you what happened to it afterwards. When the ticket lives on paper and the status lives in someone’s head, your team becomes the tracking system.
“Where is this repair?”
The answer should not depend on who happens to be working today.
“Did we quote this?”
Quote, deposit, approval and final balance belong on the same ticket.
“Was the customer called?”
Follow-up should be a status change, not a sticky note.
Intake to pickup
The repair workflow, end to end
Every step below happens inside PIRO Retail - no second system, no re-keying.
Step 01
Intake at the counter
Take the job in while the customer is still in front of you: item description, photos, metal and stone details, the work requested, the quoted price, the deposit and a realistic due date. The ticket is attached to the customer record, so their history travels with the job.
Step 02
Assign the bench
Route the job to an in-house jeweler or an outside trade shop. Everyone sees what is theirs, what is due first and what is waiting on parts, stones or customer approval.
Step 03
Track the work
Jobs move through the statuses your shop actually uses - received, at the bench, waiting on parts, polishing, QC, ready. Materials pulled for the job come out of stock, so a stone is never counted twice.
Step 04
Keep the customer informed
Send updates when the work is approved, delayed or ready for pickup, instead of leaving your team to field "is it done yet?" phone calls.
Step 05
Pickup and payment
The balance, the deposit already taken and any additional work are all on the ticket, so pickup is a normal sale at the same point of sale - with the full job history saved against the customer.
What you get
Built for a working bench
- Repair tickets with photos, condition notes and written terms
- Quotes and deposits taken at intake, balance collected at pickup
- Custom job statuses that match how your shop really works
- In-house jewelers and outside trade shops on the same board
- Due-date visibility across every open job, not one at a time
- Parts, stones and metals reserved from live inventory
- Job history saved against the customer for future service
- Envelope and tag printing so the physical item matches the record
Deadlines you can see before they hurt
Open jobs, their owners and their due dates sit on one list. A shop that can see next week’s pressure today can move work, call a customer early or bring in help - instead of apologising after the fact.
Because repairs use the same inventory as the showcase, a job that needs a specific stone or finding shows that requirement up front rather than stalling at the bench.
Why it matters
What changes when repairs are tracked properly
Nobody has to go looking
Anyone at the counter can answer "where is my ring?" in seconds, without walking to the bench or calling the owner.
Fewer missed promise dates
Open jobs and due dates are visible as a list, so the shop sees pressure building before a customer has to complain.
Repairs stop being invisible revenue
Service work is measured like any other part of the business: volume, turnaround, technician load and margin.
Repairs rarely travel alone. The same intake screen handles custom and special orders, and the materials a job consumes come straight out of jewelry inventory. Pricing for the seats your bench needs is on the pricing page.
Questions
Repair tracking, answered
Is repair tracking a separate module or part of the POS?
It is part of PIRO Retail. Repairs are taken in at the same point of sale as a retail sale, and the job, the customer and the payment stay connected throughout.
Can we handle work sent to an outside trade shop?
Yes. Jobs can be assigned to outside vendors as well as in-house jewelers, with their own turnaround expectations and status updates.
Do repairs draw from inventory?
Yes. Parts, findings, metals and stones used on a job are pulled from the same live stock the showcase and Shopify use.
Can customers be notified automatically?
Status changes can trigger customer notifications, so the ready-for-pickup message does not depend on someone remembering.
More answers are on the PIRO Retail FAQ.
Bring us your busiest repair week
Show us how jobs come in today and we will walk the same work through PIRO Retail on a live system - intake, bench, notification, pickup.